
I got this question from a reader the other day and I thought I would put it to you — the readers.
Hi Katherine —
I know you sell a bit on Craigslist and I was wondering if you might answer a question for me. I have a sofa on Craigslist (my first CL posting) and I made an appointment for someone to look at it tomorrow afternoon. I have now been contacted by someone else interested – do I make the appointment with them but only after the first guy has a shot? Is Craigslist sort of a bird-in-the-hand situation where it’s first come- first served and the early bird gets the worm? This might be an interesting topic for Back Garage as well – I’d imagine there are other CL dolts like me out there. Thanks for any advice you might have.
-Poppy
Woah — such a good question. My quick two cents. When I’m selling on Craigslist I don’t respond to the first inquiry immediately. I wait a few hours until I get a few responses and then I respond to whoever has it together the most (well-written email, details on time and place and contact info). Sort of like interviewing for a job — I get to know who is interested and set up interviews I think will pan out. Does that make sense? Maybe it’s sort of a jerk move on my part, but it works really well for me and avoids broken hearts. However — I do think if people make an appointment you should honor that even if someone else contacts you.
So conversely, my advice when buying stuff on Craigslist: send coherent emails.
Okay, a quick anecdote before I open this up to audience feedback. A while ago I was selling some lamps on Craigslist. I had a pair listed for $80 and someone wrote to offer $60. I said, “Sure, okay, come by and get them.” And this person wrote that they’d come get them on Thursday — which was 5 days away.
In the meantime another person wrote saying they were the perfect lamps she’d been looking for for weeks and she could get them the next morning for $80. So I said, “You know what — sure. Yes. Come get them.”
When the $80 lady came for the lamps I wrote to the person wanting to pay $60 four days later and said, “I’m sorry to do cancel, but someone came by who was willing to pay full price for the pair, so I let them go. My apologies — I hope you understand.”
And came the response:
No I don’t understand, It’s unfortunate that you were not able to honor our agreement for 20 bucks but I guess that’s just a reflection on your character.
Classic! Sure, selling those lamps to the higher bidder wasn’t the most honest thing I’d ever done, but this is Craigslist, people: not Sotheby’s. And furthermore — don’t send me vitriolic emails because I will eventually publish them here under the guise of “asking the readers” about them.
So seriously — what do you guys think? What are the best practices for selling stuff on Craigslist? Do you have to be totally democratic, or highly selective? Honorable, or willing to break an appointment for an extra $20?
How do YOU navigate the minefield of etiquette that is Craigslist?